Privacy Policy

Last updated: October 19, 2026

This Privacy Policy explains how Urban Designs (“Urban Designs,” “we,” “us,” or “our”), based in Los Angeles, California and owned and operated by Gilbert Castillo as a sole proprietorship, collects, uses, and protects the information you provide to us, including information submitted through our website and our SMS (text message) notification program.

Information We Collect

We may collect the following information:

Your name;
Your mobile phone number;
Your email address, where provided;
Records of your consent to receive messages, including the date, time, and IP address of your sign-up; and
Information you choose to include when you contact us.

How We Use Your Information

We use the information we collect to:

Send the SMS notifications you have opted in to receive (such as follow-up reminders, event reminders, and staff notifications);
Respond to your questions and provide support;
Operate, maintain, and improve our services; and
Comply with applicable laws and messaging regulations.

SMS / Text Messaging Consent

By providing your mobile number and checking the consent box on our sign-up form, you agree to receive recurring automated text messages from Urban Designs at the number provided. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Agreeing to receive text messages is entirely optional and is not a condition of employment, of any purchase, or of using the Urban Designs CRM or any Urban Designs service.

No sharing of your mobile opt-in data. Mobile information collected for text messaging (including your phone number and consent) is used solely to deliver the messages you signed up for. We do not sell, rent, or share your mobile opt-in information or consent with any third parties or affiliates for their marketing or promotional purposes. No mobile information is shared with third parties except subprocessors (such as our messaging provider) strictly to deliver the SMS service on our behalf.

How We Share Information

We only share information with trusted service providers who help us operate our services (for example, our SMS delivery provider), and only to the extent necessary to provide those services. These providers are bound to protect your information. We may also disclose information if required by law or to protect our legal rights. We do not sell your personal information.

Data Retention

We retain opt-in and consent records for as long as you remain subscribed and as needed to comply with legal and regulatory recordkeeping obligations. You may request deletion of your information as described below.

Your Choices

Unsubscribe from texts: reply STOP to any message at any time.
Access or delete your data: contact us using the details below.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent changes.

Contact Us

Urban Designs
Los Angeles, California
Phone: (323) 643-3403
Email: info@UrbanDesigns.info